Pella of Boston Area Customer Testimonials

Customer Ratings & Reviews
Average customer rating in the last 12 months
4.4/5 based on 64 reviews
Showing Most Recent Reviews (last 12 months)
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Cushing G.
Cambridge, MA
09/11/2018
Why did you choose Pella?Reliance on the Pella reputation for providing a quality product and a seamless high-quality installation experience by a Pella-supplied and certified installer. That reliance was misplaced.
Were there any memorable aspects of your experience?It was one of the worst product installation experiences I've ever had, but as noted the Pella rep, Jamie, and the repair technician were able to salvage the initial installation debacle.
Joyce Z.
Londonderry, NH
09/11/2018
Why did you choose Pella?The price and rep said they could have job done right the first time. We were thinking about going with Harvey's windows.
Were there any memorable aspects of your experience?Yes job wasn't and isn't done yet
Linda S.
Raymond, NH
09/11/2018
Why did you choose Pella?We are extremely pleased with the Pella Team, with Pella products, and with the installation process.
Were there any memorable aspects of your experience?Exceptionally knowledgeable, professional and personable staff, from sales to service.
Nancy L.
Fox River Grove, IL
09/10/2018
Why did you choose Pella?I have had Pella products before and knew they were high quality
Steven T.
Roxbury, MA
09/10/2018
Were there any memorable aspects of your experience?The installation team was great, they went above and beyond to address issues during the installation
Susan W.
Danvers, MA
09/04/2018
Why did you choose Pella?Reputation and service quality
Were there any memorable aspects of your experience?The most remarkable aspect of the experience was the high level of competency and professionalism exhibited by each person I dealt with. Very unusual to have a 5 star experience from beginning to end....
Thomas W.
Bedford, NH
09/04/2018
Why did you choose Pella?Brand loyalty
Were there any memorable aspects of your experience?The installation crew was top notch. The fit and finish of the windows couldn't have been better. These look great in my house.
Rich R.
Ogunquit, ME
09/04/2018
Why did you choose Pella?Was told it was the best available per advertising
Were there any memorable aspects of your experience?Long timeline to schedule service to correct problems
Sharon F.
Needham Heights, MA
08/27/2018
Why did you choose Pella?We liked the idea of dealing with one company, rather than buying the window at one place, getting an installer, etc. We liked the product.
Pat D.
Quincy, MA
08/21/2018
Why did you choose Pella?Needed specific look for the condo
Were there any memorable aspects of your experience?No
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